Terms and Conditions of Use for the koi388 Platform

Definitions and Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Platform" – refers to the koi388 website accessible at koi388.fun and the official koi388 mobile app for Android and iOS.
• "User" / "Member" / "You" – refers to any individual who has registered an account and uses koi388's services.
• "koi388" / "We" / "Platform" – refers to the operating company that manages and operates the koi388 platform.
• "Account" – refers to the personal profile registered by a user to access koi388's services.
• "Account Balance" – refers to the total cash and bonus credits available in a user's account at any given time.
• "Bonus" – refers to free credits, reload funds, or other benefits offered by koi388 to members through various promotions.
• "Withdrawal" – refers to the process of transferring funds from a koi388 account balance to the user's bank account or digital wallet.
• "Game" – refers to all forms of online entertainment available on the platform, including slots, live casino, bingo, fish shooting games, and sports.

References to a single gender include all other genders. Singular references include the plural and vice versa, unless the context requires otherwise.

Account Eligibility

2.1 Age Restriction

The koi388 platform is strictly limited to individuals who have reached the age of 18 years old and above only. koi388 takes the protection of children and minors from all forms of gambling very seriously. Any attempt to register by an individual under the age of 18 is a serious violation of these Terms and Conditions, and the platform reserves the right to terminate the relevant account without prior notice and forfeit the entire account balance.

2.2 Geographic Restriction

The koi388 platform operates for users based in Malaysia. It is the user's sole responsibility to ensure that use of this platform is lawful under the applicable laws of their place of residence or current location. koi388 makes no guarantee or representation that its services are legal or suitable for use outside Malaysia.

2.3 One Account Per Individual

Each individual is only permitted to hold one (1) active account on the koi388 platform at any one time. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all balances and bonuses without compensation.

Account Registration & Security

3.1 Registration Information

During registration, users are required to provide accurate, complete, and up-to-date information. Required details include full legal name, an active Malaysian mobile number, a valid email address, and the bank account or e-wallet details to be used for withdrawals.

Koi388 reserves the right to request identity verification documents (KYC) at any time, including copies of identity cards, passports, or other supporting documents to ensure compliance with regulatory and anti-money laundering (AML) requirements. Users who fail to provide the requested documents within the specified timeframe may have their accounts suspended or terminated.

3.2 Password Security

Users are solely responsible for maintaining the confidentiality of their account password. koi388 recommends using a strong password of at least eight characters, combining uppercase letters, lowercase letters, numbers, and special symbols. Users must not share their login credentials with any other party. koi388 will not be held liable for any losses resulting from unauthorized access caused by a user's failure to safeguard their account security.

3.3 Two-Factor Authentication

Koi388 offers two-factor authentication (2FA) as an additional security layer for your account. Users are encouraged to enable this feature via the account settings page to protect their account from unauthorised access.

Deposit and Withdrawal

4.1 Deposit Methods

Koi388 accepts deposits via a variety of local Malaysian payment methods, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly with no additional fees charged by koi388. Minimum and maximum deposit limits may vary by payment method and will be displayed during the deposit process.

4.2 Withdrawal Process

Withdrawal requests are processed within 15 minutes to 24 working hours depending on the chosen method and account verification status. Withdrawals may only be made to a bank account or digital wallet registered under the same user's name. koi388 reserves the right to require additional identity verification before processing withdrawals that exceed certain limits.

4.3 Currency

All transactions on the koi388 platform are conducted in Malaysian Ringgit (MYR). Any foreign currency conversion is entirely the user's responsibility, and koi388 shall not be liable for any losses arising from exchange rate differences.

4.4 Prohibition of Money Laundering

The koi388 platform fully complies with the anti-money laundering (AML) laws in force in Malaysia. Any activity suspected of involving money laundering or terrorism financing will be reported to the relevant authorities, and the accounts involved will be suspended or terminated immediately without prior notice.

Bonus and Promotions

5.1 Wagering Requirements (Rollover)

All bonuses awarded by koi388 are subject to the wagering (rollover) requirements specified in the respective bonus terms. In general, bonuses cannot be withdrawn directly and must meet the stipulated wagering requirements before a withdrawal is permitted. Rollover rates and full conditions will be clearly stated in each promotional offer.

5.2 One Bonus Per User

Each promotion is limited to one claim per user, per household, per IP address, and per device. Attempts to claim the same bonus more than once through unauthorized means will result in bonus cancellation and may lead to account termination.

5.3 Right to Amend Promotions

Koi388 reserves the right to modify, suspend, or terminate any promotion or bonus offer at any time without prior notice. Any such changes will not affect bonuses that have already been awarded and are currently in the process of meeting wagering requirements.

Game Rules

6.1 Random Number Generator (RNG)

All games on the koi388 platform use Random Number Generator (RNG) technology that has been independently verified and audited by internationally recognized certification bodies. This ensures every game outcome is entirely random and free from any manipulation. The Return to Player (RTP) ratio for each game is stated in the relevant game information.

6.2 Game Results Are Final

Once a game round is completed, the result is final and cannot be disputed unless there is clear evidence of a technical failure. Any dispute regarding a game result must be submitted to the customer support team within 48 hours from the time of the incident.

6.3 Technical Interruptions

In the event of a technical interruption or system failure during a game session, koi388 will endeavour to restore the state to the last recorded position in the system. If restoration is not possible, koi388 reserves the right to void the affected round and return the original bet to the user.

Prohibited User Conduct

Users agree not to engage in any of the following activities while using the koi388 platform:

• Using automated software, bots, scripts, or any unauthorized tools to access or interact with the platform.
• Colluding with other players to manipulate game outcomes or exploit the platform's bonus system (bonus abuse).
• Providing false or misleading information during registration or the KYC verification process.
• Using another person's account or sharing your account with any other individual.
• Engaging in any activity that violates Malaysian law or applicable international law.
• Distributing any threatening, defamatory, obscene, or offensive content through the koi388 platform.
• Attempting to breach or disrupt the security of the platform's systems or technical infrastructure.

Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of all balances and bonuses, and legal action if deemed necessary by koi388.

Privacy & Data Protection

Koi388 is committed to protecting the privacy and personal data of all platform users. The collection, processing, and storage of personal data is carried out in accordance with Privacy Policy ours, which forms part of these Terms and Conditions and is considered an integrated document.

User data is protected with 256-bit SSL encryption technology and is only used for the purposes stated in the Privacy Policy. koi388 will not sell, transfer, or disclose users' personal data to third parties without user consent, except where required by law or a valid court order.

Liability Limit

To the extent permitted by applicable Malaysian law, koi388 shall not be liable for any indirect, incidental, special, or consequential losses incurred by users arising from the use of, or inability to use, the platform, including but not limited to:

• Financial losses resulting from game outcomes that were not in the user's favour.
• Service disruptions caused by system maintenance, technical failures, or events beyond koi388's control.
• Any losses arising from unauthorized access to a user's account due to the user's own negligence.
• Inaccuracy or incompleteness of information displayed on the platform.

The maximum total liability of koi388 to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the claim.

Account Termination

10.1 Termination by User

Users may close their account at any time by contacting the koi388 customer support team via Live Chat. Prior to closure, users are required to settle any pending transactions and ensure all bonus requirements have been met before withdrawing any remaining balance.

10.2 Termination by koi388

Koi388 reserves the right to suspend, restrict, or terminate any user's account at any time for reasons including violations of the Terms and Conditions, suspected fraudulent activity, failure to pass KYC verification, or instructions from relevant authorities. In cases of termination based on valid grounds, koi388 reserves the right to withhold the account balance pending the completion of an investigation.

Responsible Gaming

Koi388 takes its social responsibility towards the well-being of our members very seriously. We provide a range of self-management tools to help users control their gambling habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Session Time Limit: Limit your gaming session duration to maintain a healthy balance.
• Loss Limit: Set a maximum loss limit for a specific time period.
• Self-Exclusion: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Option to fully self-exclude from the platform for an extended period.

If you or someone you know is struggling with gambling control, please visit the Responsible Gaming us for information and available support resources.

Amendment of Terms and Conditions

Koi388 reserves the right to modify, add to, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform unless otherwise stated. Notifications of material changes will be sent to users via their registered email or in-app notifications.

Continued use of the koi388 platform after any amendments take effect will be deemed acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account in accordance with the procedure outlined in Section 10.